SHIPPING
FREE WORLDWIDE SHIPPING ON ORDERS OVER £500
All watch orders will be shipped as soon as funds have cleared via Paypal, Credit Card Payment or Bank Transfer.
Shipping Charge and Time
Delivery Time: Handling time + Transit time
Handling Time: 1-2 business days (Monday to Friday)
Order cut-off time: Monday to Friday: 1:00 PM (GMT) Greenwich Mean Time (London)
UK Shipping Policy
Handling Time: 1 to 2 days
Transit Time: 1 to 2 days
Shipping Fee: £11.95 (FREE on orders over £500)
We offer international shipping for the following countries:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Slovakia, Spain, Sweden, Switzerland, United States
Handling Time: 1 to 2 days
Transit Time: 1 to 10 days
Shipping Fee: £19.95 (FREE on orders over £500)
If you have purchased a watch online from outside the UK, we may request a copy of your ID and proof of address, such as a bank statement or utility bill. The watch will then be sent to your local FedEx or UPS point and will require ID upon collection. This may be dependent on the value of your order or the country of destination and therefore otherwise will be sent to you direct (no collection required). You may want to check with us before ordering.
We ship with a trusted courier, insured and tracked. This can take between 1 to 10 working days depending on which country we are shipping to. We will fulfil your order with a tracking number we will send to the email you provided to us with your order. We understand some customers would prefer to have the item delivered to, for example, their work address. However, for insurance and security purposes, we strongly recommend using your registered home address. Please contact us before ordering if you require delivery to an alternative address.
We will ship to the shipping address specified by you, the customer. Please double check your shipping address to ensure it is accurate. If an incorrect address is provided, this may result in delays or additional delivery charges. Any shipping damage should be reported to us as soon as possible, preferably within 48 hours of delivery, so that we can investigate and arrange an appropriate resolution. This does not affect your statutory rights.
As customs procedures & protocols vary by country, our estimated shipping times do not include the time it takes to clear through your local customs agency. These can delay your parcel, so please be patient.
Stonebridge Watches are not responsible for any delays caused by the customs clearance process. You will need to contact your local customs office if there are any issues. Stonebridge Watches are unable to do this on your behalf.
PLEASE NOTE
Customers from outside the EU/UK will be charged the same watch prices as UK and EU customers. These prices are exclusive of any applicable local tax, VAT, import fees or other local duties, which may apply depending on your country. Any charges applied upon import will be your responsibility and must be paid by yourself. Please consider these before purchase.
If items are returned to us undelivered (including failed or refused deliveries), reasonable re-importation and shipping costs may be deducted from any refund due, where permitted by law. This does not affect your statutory rights.
Contact Information:
Phone: +44 7990 514555
E-mail: admin@stonebridgewatches.com
Address: London, UK
Support Hours:
Monday to Sunday: 9:00 AM to 6:00 PM
